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Setup not completed! The camera says 'Problem'

There are two different cases where the camera can not complete the setup process and gives the audio warning 'Problem'

1. If the camera says 'Problem' and plays a single beep:

This means that it could not find your Wi-Fi network.

This may be because:

  • The Wi-Fi is in the wrong frequency band (5 GHz).
  • The Wi-Fi router is out of range of the camera.

Since the camera only supports 2.4 GHz networks, switching your phone to a 2.4 GHz network before setup will help identify the Wi-Fi network successfully.

Your router most likely supports 2.4 GHz in addition to 5 GHz and networks have similar names ending with 2_4G, 5G or something similar. Connect your phone to the proper network and run the setup process again.

2. If the camera says 'Problem' and plays 3 beeps in quick succession:

This means that the camera was able to communicate with the Wi-Fi, but the Wi-Fi is rejecting the connection.

This may be because:

  • The Wi-Fi password entered is incorrect.
  • The router is in a problematic state and needs a reboot.
  • The password is longer than 31 characters or contains atypical characters like emojis.
  • The router is actively refusing the connection due to a security setting like MAC filtering.

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